Frequently Asked Questions
Everything you need to know about our handcrafted footwear and services.
What is the typical shipping timeframe for an order?
Standard orders are processed within 2-3 business days. Domestic shipping within the US typically takes 5-7 business days, while international shipping varies by destination.
Do you offer returns or exchanges on footwear?
Yes, we accept returns and exchanges on unworn, original-condition items within 30 days of delivery. Please note that custom-made or bespoke orders are final sale.
How do I determine my correct shoe size?
Our shoes generally run true to size. We provide a detailed sizing guide on each product page, including measurements in inches and centimeters to help you find the perfect fit.
What materials are used in Brooklyn Shoe Supply products?
We pride ourselves on using high-quality, ethically sourced leathers and sustainable components. Each pair is crafted to ensure durability and long-term comfort.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through specialized checkout partners.