Returns & Exchanges
At Brooklyn Shoe Supply, we stand by the craftsmanship of our footwear and offer a 30-day return window for all unworn, original-condition items. We want to ensure you find the perfect fit and style for your journey, so we make our exchange process as seamless as possible.
Initiate Your Request
Visit our online return portal with your order number and zip code to select the items you wish to return or exchange.
Pack Your Shoes
Place the unworn shoes back in their original branded box and secure them inside a shipping mailer to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, covering any old shipping marks.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing